Client: A leading e-commerce retailer struggling with order processing delays due to disconnected systems.

Challenges:

Orders from multiple sales channels (website, mobile app, marketplaces) were not syncing in real-time with SAP ERP.
High manual effort in order fulfillment, causing shipment delays.
Customer complaints due to incorrect stock availability and delayed deliveries.
Solution Implemented:

Deployed SAP PI/PO to integrate sales platforms, warehouse management, and SAP ERP in real-time.
Implemented asynchronous messaging to handle large transaction volumes efficiently.
Configured IDocs, REST, and SOAP adapters to ensure seamless data exchange between systems.
Automated inventory updates across all platforms to prevent overselling.
Integrated with payment gateways for secure transaction processing.

Results:

✔ 50% Faster Order Processing – Reduced time from order placement to fulfillment.
✔ Real-Time Inventory Sync – Eliminated stock mismatches, improving customer satisfaction.
✔ Reduced Manual Effort by 70% – Automated workflows minimized errors and increased efficiency.
✔ Enhanced Customer Experience – Faster deliveries and accurate stock information improved brand reputation.